Step 2: Inspection and Water Damage Assessment
Our Water Damage Restoration Process
When SERVPRO of West Hartford responds to your water emergency—whether it’s an obviously flooded basement or a slow roof leak—we start with a detailed inspection. Our water damage restoration professionals thoroughly examine your home, business or property to prepare a damage assessment. We listen to your narrative of what happened and what’s most important to you when it comes to cleanup and restoration. We use our training, sophisticated equipment and precise measuring tools to develop a plan of action that will meet your needs, keep costs in line and restore your damaged structure and property—"Like it never even happened."
Identify and Stop the Water Source
We will check for the source of moisture in your home or business. The source must be stopped before any restoration or drying of the building can be successful.
- Stop the Source
- Check for Contaminated Water
Identify the Type of Water
We will identify the category and classification of water damage to ensure our professionals restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.
- Category 1: "Clean Water"
- Category 2: "Gray Water"
- Category 3: "Black Water"
Survey the Extent of the Water Damage and Inspect the Premises
We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns that may be evident. If there are any safety issues like lead or asbestos, please bring them to our attention.
- Survey Damage
- Complete Safety Inspection
Move or Block Furniture
We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.
- Block Furniture